Booking
How quickly can you be here?
For a ride right now, call us or write on WhatsApp. We are reachable 24 hours a day and tell you straight away when we can be with you. If we are behind the wheel, we call you back.
How far ahead can I request a ride?
From the next day onwards, book as early as you like: on WhatsApp or through the form, which accepts any pickup time in the future. For a ride on the same day, it is better to ask by phone or WhatsApp, then we can tell you right away whether we are free.
Do I need an account or an app?
No. You call, write on WhatsApp or fill in the form. There is no customer account.
When is my ride booked?
Once we have confirmed it personally. After you send the form you receive an e-mail confirming that your request arrived, not the ride itself. We usually answer within 30 minutes by e-mail: with a confirmation including a calendar entry, or with a decline.
What if no answer comes?
If we have not answered your form request after two hours, we send you an e-mail asking you to call us. Do not send the request again in that case, call us instead. If it is urgent, call right away.
When should I be ready at the pickup point?
Please be ready ten minutes before the agreed time. We are there at the agreed time.
Do you drive at night and on public holidays?
Yes, 24 hours a day, 7 days a week, including weekends and public holidays. Which rate applies when is listed under Rates.
Airport
Why should I give my flight number?
Give us your flight number and we wait if your flight lands late. The field for it appears in the form as soon as you choose «Airport transfer».
How long do you wait if my flight lands late?
We wait for you. Give us your flight number and we see the new landing time and are there when you come out. The first half hour of waiting is free, after that we charge the hourly rate of CHF 72.00 per hour.
Do you also pick me up at the airport?
Yes. For that we first drive empty from Lucerne to the airport, and this approach is included in the price from the airport. Choose «From the airport» in the form and enter your flight number.
Where do we meet at the airport?
Wherever you prefer: in the arrivals hall, with a name sign at the exit, or at a spot we agree on beforehand. Tell us with your request and we note it down.
What does the ride to the airport cost?
The form shows you the price as soon as you have chosen the airport and your address. If it says «Price on request», we tell you the price beforehand on WhatsApp, and the same goes for airports abroad.
Do you also drive to airports abroad?
Yes, on request: for example to Milan, Bergamo, Stuttgart, Munich, Frankfurt, Friedrichshafen, Memmingen, Lyon and Innsbruck. Choose the airport on the airport transfer page and we reply on WhatsApp with the price.
Riding along
How many passengers fit?
The Tesla Model 3 carries up to 4 passengers. For more people, one car is not enough.
How do I tell you about my luggage?
In the form, enter under «Ride details» how many pieces of luggage you are bringing; on WhatsApp, simply add it to your message. 2 pieces of hand luggage ride free. For suitcases that go in the boot, please ask beforehand: we confirm whether everything fits.
Do you have child seats?
On request. Enter in the form how many child seats you need and give the age and height of the children. We confirm availability personally.
Can my dog come along? And a pram or skis?
Yes, by arrangement. Please ask beforehand by phone or WhatsApp whether your dog can come along. A dog, a pram or skis are charged like an extra piece of luggage; the amount is listed under Rates.
Payment
How can I pay?
In the car: in cash, by card or with TWINT. You pay nothing online, not even when you request a ride through the form.
Do I get a receipt?
Yes, for every ride.
Can my company pay by invoice?
No, we do not offer collective invoices. Every ride is paid in the car, in cash, by card or with TWINT, and you get the receipt straight away.
How do I get the online discount?
Request your ride through this website: with the form or with the WhatsApp button that sends your details along. Then you ride 10 % cheaper. Every price the form shows is already reduced, with the list price next to it. A message written freely to our number does not count.
Changes and cancellations
How do I change or cancel a ride?
Call us or write to us on WhatsApp, as early as possible. This also applies to a ride you requested through the form.
Does a cancellation cost anything?
Up to 6 hours before pickup you can cancel or move the ride free of charge. After that we charge for the time the car stood reserved for you: CHF 18.00, or CHF 36.00 within the last 60 minutes or once we are on our way. Call as soon as something changes and we will find a solution.
Service area and languages
Where do you drive?
In Lucerne, Horw, Kriens, Littau, Reussbühl, Emmenbrücke, Ebikon, Buchrain, Adligenswil, Meggen, Hergiswil, Stans, Alpnach and all of Central Switzerland. Longer rides and trips across the border to Italy, Germany, France and Austria are on request.
Do you also do long-distance rides?
Yes. Up to 150 km the form calculates a price for you; further away we agree the price with you beforehand, by phone or WhatsApp. Day trips, for example to Interlaken, Zermatt or Lugano, are on the Excursions page.
In which languages can I send a request?
This website is available in German, English, French, Italian, Spanish, Chinese and Arabic. If you send the form in one of these languages, the confirmation of receipt and our answer reach you by e-mail in the same language.
What a ride costs is listed under Rates: base fare, price per kilometre, waiting time and luggage.
See the ratesYour question is not here?
Call us or write on WhatsApp, around the clock. For a ride in the next few days, the form works too.